Picture
中文版

customer services

Customer enquiries and ordering hotline: 5406 9645 (Office Hours: 10:00 - 20:00)

payment methods


Local

We will issue an order confirmation by email to customers once the order is confirmed. Customers can make use of the following 2 kinds of payment methods:

1.    Customers please transfer the money to our Hang Seng Bank account by online e-banking or through ATM machine and email us back the online transfer confirmation or electronic copy of the ATM receipt to order@gourmetw.com.

Name of Bank:        Hang Seng Bank
Account No.:           383-895794-883
Company Name:     Gourmet W Healthy Grocery Limited

2.    Customers can directly pay to our staff when self pick-up or while delivery. Please prepare exact change, If change is required, please inform our staff in advanced in order to avoid any unnecessary controversy. 


3.    Customers can directly pay online by using major credit cards (Visa, Master, AE) by clicking the add cart button and fill in your contact details. Our staff will contact you within 24-hour after the order placement. 

In case of any disputes, we reserves the right to make the final decision.

Overseas

Customers can directly pay by credit cards online or Our staff will contact you as soon as possible to discuss the money transfer and products posting details after you submit the ordering form or email to us.
 

Product pick-up arrangement

Local - Self Pick-Up

There is no extra charge for Self Pick-Up purchase within the assigned MTR Stations. If you are not able to pick-up our products at the given time and location, please contact our staff to arrange the best possible pick-up time with you. Please notice that we are not possible to change the meet up location at this moment, thank you for your understanding and cooperation.

Wednesday: MTR Kwun Tong Line and Tseung Kwan O Line along the station (no gate exit)
Friday: MTR Island Line along the station (no gate exit)
Saturday: MTR Tsuen Wan Line and Tung Chung Line along the stations (no gate exit)

Other Assignated Self Pick-Up Locations in Hong Kong Island:   Aberdeen / Ap Li Chau / Pokfulam / Sai Wan / Wan Chai (Please contact our staff for pick up arrangement)


Local - Delivery
Hong Kong Island & Kowloon:

New Territories (Near MTR stations only):

Outlying Islands & other New Territories Areas:
The delivery service charge is HK$30. For any HK$300 nett purchase or above could enjoy our free delivery service.
The delivery service charge is HK$30. For any HK$500 nett purchase or above could enjoy our free delivery service.
Please contact our staff by phone call or email for details enquiries.
Overseas

When the order confirmed, our staff will contact the customer for the shipping arrangement details. Delivery charge is varied which depend on the delivery country, the weight of products and required time.